Last updated: June 2026
Projects typically begin with an upfront deposit. Deposits are non-refundable once work has commenced, as they cover initial planning and resource allocation.
For milestone-based projects, payments already made for completed and approved milestones are non-refundable.
If a project is cancelled before work begins, any deposit paid will be refunded minus a small administrative fee. Cancellations after work has started are assessed case by case.
If deliverables do not meet the agreed specification, we will revise the work at no extra cost before any refund is considered.
For subscription-based products (e.g. hosted ERP/LMS/CRM plans), refunds are not provided for partial billing periods, but you may cancel future renewals at any time.
For refund requests or questions about this policy, please contact us at contact@techsysa.com.